Shipping policy

Shipping Rates & Delivery Times

We offer standard shipping to customers across Canada and internationally. Shipping rates and delivery times are based on your location, package size, weight, and the shipping service selected at checkout.

Domestic Orders (Canada)

• Standard Shipping: Estimated delivery within 3–5 business days
• Express Shipping: Estimated delivery within 1–2 business days

International Orders

• Shipping costs vary by destination and will be calculated at checkout based on your delivery address.
• Estimated delivery time: 7–14 business days, depending on the destination country and customs processing.

Important Notice

All delivery times provided are estimates only and are not guaranteed. Once an order has been shipped and handed over to the courier, delivery is entirely managed by the shipping carrier. Delays caused by weather conditions, transportation disruptions, customs inspections, carrier backlogs, high shipping volumes, labor shortages, or other unforeseen circumstances are beyond the control of Serene Beauty Essence. We are not responsible for courier transit delays after an order has been dispatched.

Order Processing

All orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Orders are processed and shipped from Edmonton, Alberta, Canada. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Orders placed on weekends or statutory holidays will be processed on the next business day.

Please note that processing time and shipping time are separate. Processing refers to the time required to prepare and package your order before it is handed over to the shipping carrier.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

You can track your package directly through the tracking link included in your shipment confirmation email.

Shipping Delays

While we strive to process and ship orders promptly, shipping delays may occasionally occur. Delays resulting from carrier operations, severe weather, customs clearance, transportation issues, or peak shipping periods are outside of our control.

Serene Beauty Essence cannot guarantee delivery dates and is not responsible for delays that occur after the package has been accepted by the shipping carrier.

Shipping Restrictions

Currently, we do not ship to certain international destinations. If your country is unavailable at checkout, please contact us for assistance.

If we are unable to ship to your location after an order has been placed, we will notify you as soon as possible and provide a full refund.

International Duties & Taxes

For international orders, any customs duties, import taxes, brokerage fees, or other charges imposed by your country are the responsibility of the customer.

These fees are determined by your local customs authority and are typically collected by the shipping carrier at the time of delivery. We recommend contacting your local customs office for more information before placing your order.

Lost or Stolen Packages                                       Serene Beauty Essence is not responsible for packages that are lost, stolen, or missing after they have been marked as “Delivered” by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the carrier directly and notify us so we can assist where possible.

Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue through a replacement, exchange, or refund, as appropriate.

Products Damaged or Shipped in Error           Although deliveries are packaged very carefully, damages can sometimes occur in transit and mistakes are sometimes made. Please see our Return Policy.

Wrong Shipping Information
SereneBeautyEssence delivers to the shipping address that you specify when you place your order.  SereneBeautyEssence is not responsible for incorrect information provided to us. A minimum $15 Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for package pick-up and re-delivery. Additional charges may apply if the package is redirected, an address is incomplete (with the exception of postal code which we can determine) or the wrong shipping sector was entered at the time of order. We are not responsible for shipping charges for packages returned due to missing or wrong information.

Returns
For information on returning items, please see our Return Policy.

Ordering
All credit cards are charged at the time of checkout to help prevent fraudulent orders. Under no circumstances are you allowed to make a purchase with someone else's credit card, even with the card holder's consent. If you are a first time customer and making a purchase with a shipping address that differs from the billing address, we reserve the right to require you to sign a purchase agreement to authorize the order.

Order Processing
Orders can be placed 24 hours a day, 7 days a week. Orders received will be processed as quickly as possible. Orders may take from 1 to 5 days to process excluding weekends. So we can insure the correct items are shipped and that the order will be packed in a way. So that the chances of the items being damaged are minimized. Orders received on weekends and holidays will started to be processed starting the next business week.

If for any reason, due to extenuating circumstances, your order does not ship within three to four business days, customer service will contact you via email and/or phone explaining the delay.

Address Change and Cancellation Policy
If you wish to change your order after it has been placed, please send an email to serenebeautyessence@gmail.com immediately. If your order has already been processed, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time possible to ensure you receive your order quickly.

Terms of Acceptance of Goods
All items purchased from us are made pursuant to a shipment contract; this means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Upon delivery, recipient shall inspect the items received and immediately inform us if the items received are not in good condition. If we have not been notified of any defect or error with the items received by 5:00 p.m. EST on the third (3rd) day after delivery of the items, recipient shall be presumed to have accepted the items and shall have waived any rights there to. In case of charge backs or a refund by the buyer, recipient agrees to return the items received in their original state and packaging to us. In the event that this cannot be done, recipient will pay for the damaged merchandise in full. Recipient will pay in CAD dollars unless otherwise specified on the delivery receipt. A penalty of 10% per month will apply on unpaid/unreturned merchandise and overdue accounts, plus all costs of collection, including but not limited to reasonable attorneys' fees.

Contact Us

📧 Email: serenebeautyessence@gmail.com

We appreciate your business and strive to make your shopping experience as seamless as possible. If you have any questions, please don’t hesitate to contact us.

Thank you for choosing Serene Beauty Essence—where beauty meets serenity.