Refunds & Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer $10 fee on returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

• Email us at serenebeautyessence@gmail.com with you order ID and a picture of the items received.
• Choose the products you wish to return or exchange from your order
• Print your prepaid shipping label that you will receive by email
• Send all items back to us using the label provided

Additional Information:

• Items sent back to us without first requesting a return will not be accepted.
• It within 5 business days to receive your refund, replacement product, or store credit
• A $10 shipping return fee will be paid by the customer.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, a 10% restocking fee will be deducted from the refund amount, and you’ll be automatically refunded on your original payment method within 5 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at serenebeautyessence@gmail.com